FAQ

  • WHERE ARE YOU LOCATED?

    We are conveniently situated in Dallas’ vibrant Design District. You can find us located as the furthest building left of the complex, when facing the buildings, and right next to Valkyrie Tattoo shop. Look for our logo visible on our door.

  • WHAT IS THE PARKING SITUATION?

    We have a small parking lot directly in front of our building. Space is limited and if the lot happens to be full at the time of your arrival, additional free parking can be found on Memphis Street.

  • WHAT ARE YOUR BUSINESS HOURS?

    Our business hours are 7AM-10PM and by appointment only.

    Bookings outside of our office hours can be accommodated, please see our Studio Policies or feel free to call or text us at 972.978-1789.

  • HOW DO I CHECK AVAILABILITY?

    Availability can be viewed on the booking page of our site.

    You will select one of the hourly time packages to see all times and dates.

    If you need to book less than 24 hours, please text or call us at 972.978.1789 to check our schedule.

  • WHAT IF I NEED TO BOOK A TIME THAT ISNT ON THE SCHEDULE?

    Any bookings outside of our business hours or for large productions and events, should be scheduled directly.

    Groups with over 10 people will be required to book directly, or can book the time, and the cost remaining for additional attendees will be calculated and confirmed. Please see our booking requirements for rates of larger productions.

  • CAN I PHYSICALLY TOUR THE STUDIO BEFORE MY BOOKING?

    If you would like to tour the studio before booking, please fill out our Tour Request Form.

  • HOW DO I ADD GEAR TO MY BOOKING?

    Upon selecting your studio time, there is the option to book add-ons. These items range from our pro lighting gear to booking extra crew to assist on your projects.

    You can view all our add-ons and services through our site.

  • WHAT IS THE LATEST I CAN BOOK THE STUDIO?

    You can request bookings up to 72 hours before the booking time you would like.

    Contact us directly by phone/text to book anything within 72 hours.

  • CAN I PRE-PURCHASE STUDIO TIME?

    Absolutely. You can book the studio up to 90 days out. Payment in full is required for all bookings.

    If you’d like to give studio time, as a gift, for a creative in your life, gift cards are also available.

    To purchase a studio gift card, please contact us.

  • WHAT HAPPENS AFTER I BOOK MY STUDIO SESSION?

    You will receive a confirmation email that includes the time and date of your booking. The page that loads immediately after you book is a questionnaire that is very important to making sure we provide you with the best experience by making sure we are ready to host you and have everything you need for your booking. A copy of your insurance will also be required for final confirmation.

    On the day of your booking, a Production House team member will be there to let you into the studio and make sure you have everything you need.

  • WHEN CAN MY TEAM AND I ARRIVE FOR OUR BOOKING?

    We ask that you please arrive at your scheduled time and not sooner. This ensures our other clients have can enjoy their fully booked time uninterrupted. Entry to the studio, for booked times, is only five minutes before your scheduled time. We will not adjust booking time due to late or delayed arrivals.

  • IS IT OKAY TO MOVE AROUND FURNITURE?

    Absolutely! Please feel free to adjust minor furniture to fit your needs. With larger furniture and objects, such as the wooden cabinets, prop shelf, and makeup table, we ask that you request us to move these for you, prior to your arrival. A fee may incur a for moving said large objects.

    Any damage to the furniture, floor, or walls are subject to additional fees to your final invoice.

    Please remember, unplug things before moving them.

  • CAN I EXTEND MY BOOKING DURING THE SESSION?

    Pending that we do not have a booking after your booked time, you will be permitted to extend your booking with the set per hour rate, charged at 15 minute increments.

  • WHAT IF I HAVE A CANCELLATION OR NEED TO RESCHEDULE?

    You may reschedule your booking up to 72 hours before your booking with a $75 fee.

    One reschedule is allowed and is based on calendar availability. All rescheduled bookings must move to Monday - Thursday (special cases can be made).

    We do not offer refunds, but you may "hold" hours to be used consecutively as booked within 30 days of original booking.

BOOKING THE STUDIO: POLICIES & CONDITIONS

*PAYMENTS

All payments are final and cannot be refunded, including if there are client cancellations.

Base maximum group size is 10 people in the Renter's party. Additional $10 fee per person over the 10 person limit, up to a total of 30 people.

Fees may be charged at the Owner's discretion for causes such as spills, food, glitter, stains, items left behind, or broken items at new cost.

A $150 minimum cleaning fee is required for excessively dirty studios and large groups or crews exceeding 10 people. Additional charges may apply.

Charges for add-ons utilized during your session time will be automatically billed to the card on file, and an invoice will be sent to Renter.

*RENTAL GEAR

Rental gear is available based on a flat fee per item, per session.

If the Renter is not knowledgable in how to use rented gear, they are required to hire an in-house studio assistant ($25 per hour) or pay a $50 fee for and a Production House staff or assistant will have equipment and lights set up for the Renter.

If Production House staff assesses a renting party cannot properly handle the equipment, then the Renting party will be billed the assistant fee for the time they're on set to assist.

*TIME IN STUDIO

Rental times begin and ends promptly at the scheduled times, regardless of late arrivals or departures. 

Loading-in, setups, tear downs, and cleaning are to be done within the Rental time window only. The studio must be cleaned and vacated by the scheduled end time.

Overtime will be charged in 15-minute increments at $50 per 15 minutes beyond the contracted end time.

Additional time may be purchased, if available, for the original hourly rate.

Rescheduling is only available 72+ hours in advance. There is a $75 fee for rescheduling. All rescheduled bookings must move to a Mon-Fri at the original price.

*FURNITURE & PROPS

Furniture may be moved and used for Production & Event purposes, but must be returned to the original location found.

Some larger items should NOT be moved without prior request.

*CYCLORAMA & BACKDROPS

Do NOT walk on the cyclorama with shoes unless taped or any person in the Renter’s party is wearing provided booties. NO EXCEPTIONS. 

Do NOT stand on the curve of the cyclorama wall or lean equipment & props onto it.

Only C-stands that have tennis balls on the feet are permitted on the cyclorama.

A $500 charge will be applied if the cyclorama wall is excessively dirty or requires repainting.

Refrain from taping any studio’s paper or cloth backdrops. Utilize provided and included sandbags or apple boxes to reduce tears.

Additional charges apply for rolling out paper as a full sweep ($15 per color) or if the seamless paper is damaged and must be cut ($30).

*ADDITIONAL INFO

The Renting party must provide proof of insurance.

Smoking is NOT allowed in the studio. Projects involving smoke or simulated (such as with a fog machine) require prior consent.

No one under the influence of alcohol or illegal substances will be admitted.

Pets are NOT allowed without prior consent.